Important Notice: By creating an account or using ace365 app, you are deemed to have accepted these Terms & Conditions. If you do not agree, please refrain from using ace365 app.
1 Introduction & General Information
Ace365 app is an internationally licensed online gaming platform built specifically with Bangladeshi users in mind. By using the ace365 app website or mobile app, you agree to these Terms & Conditions.
These Terms & Conditions form a legal agreement between ace365 app and its users. ace365 app reserves the right to amend these terms at any time, and any changes will be communicated via the website.
2 Account Registration & Usage
To register an account on ace365 app, you must provide accurate and complete information. Creating an account with false details is strictly prohibited and such accounts may be closed at any time.
- Each person may only open one account. Creating multiple accounts is a violation of ace365 app's policy.
- It is your responsibility to keep your account password and login credentials confidential.
- Your account is for your personal use only — it must not be used by or shared with anyone else.
- If suspicious activity is detected on an account, ace365 app may suspend it immediately.
- The email address or phone number provided at registration may need to be verified at a later stage.
Tips: Use a strong password on ace365 app and never share your login details with anyone. Keep two-factor authentication (2FA) enabled to stay secure.
3 Age Verification & Eligibility
You must be at least 18 years old to register on ace365 app. This is a legal requirement and ace365 app makes no exceptions.
- Ace365 app may request a national ID card or passport at any time to verify your age.
- Ace365 app reserves the right to withhold withdrawals until age verification is complete.
- If it is established that a user is under 18 years of age, their account will be closed and all transactions will be considered void.
A Note for Parents: ace365 app urges you to ensure that your children cannot access this platform. Please use parental control software where necessary.
4 Bonus & Promotional Offers
Ace365 app offers a range of bonuses and promotions — including a welcome bonus, cashback, free spins, and VIP rewards. All bonuses are subject to specific terms and conditions.
- Welcome Bonus: A 100% bonus is available on your first deposit, up to BDT 20,000. Wagering requirements must be met before the bonus can be withdrawn.
- Wagering Requirement: Bonuses typically carry a wagering requirement of 20x to 30x. Specific terms are listed on each offer's page.
- Multiple Bonuses: Multiple bonuses cannot be active simultaneously on ace365 app unless explicitly permitted.
- Bonus Expiry: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
- Preventing Abuse: If ace365 app determines that a member is abusing the bonus system, their bonus may be forfeited and their account suspended.
5 Deposits, Payments & Withdrawals
Ace365 app supports secure transactions via bKash, Nagad, Rocket, and Upay. All transactions are encrypted and protected.
- Minimum deposit amount is BDT 500. Minimum withdrawal amount is BDT 1,000.
- Withdrawal requests are typically processed within 1–24 hours.
- KYC (Know Your Customer) verification may be required before a withdrawal can be processed.
- Ace365 app processes withdrawals only to the same payment method used for the original deposit.
- Ace365 app reserves the right to investigate and withhold any suspicious or fraudulent transactions.
Please Note: Never send payments from a third-party account on ace365 app. All transactions must be made from a mobile banking account registered in your own name.
6 Gaming Rules & Fair Play Policy
All games on ace365 app are completely fair and transparent. We work with the world's leading game providers, who are regularly audited by independent third parties.
- Ace365 app uses a Random Number Generator (RNG) to ensure all game outcomes are completely random and unbiased.
- If a game result is voided due to a technical error, ace365 app will refund the stake.
- Any form of fraud, use of bots, or software manipulation is strictly prohibited.
- Collusion or group betting is against ace365 app's policies, and any such activity detected will result in account forfeiture.
- In Live Casino games, ace365 app's rules and the dealer's decisions are final.
7 Responsible Gaming
Ace365 app believes gaming is entertainment, not addiction. That is why ace365 app provides users with a set of responsible gaming tools.
- Deposit Limit: You can set daily, weekly, or monthly deposit limits at any time.
- Session Limit: You can set a time limit on how long you play in a single session.
- Self-Exclusion: You have the option to self-exclude from ace365 app for a specified period at any time.
- Reality Check: ace365 app sends you periodic reminders about how long you have been playing.
- If you are struggling with gaming addiction, contact the ace365 app support team or visit the Responsible Gaming page.
Our Commitment: ace365 app always puts users' mental and financial wellbeing above gaming enjoyment. We want you to play happily and stay safe.
8 Data Protection & Privacy
Ace365 app takes the security of your personal data seriously. All information is protected using 256-bit SSL encryption.
- Ace365 app never sells your personal information to third parties.
- Your data is used solely for service delivery, identity verification, and legal compliance.
- To learn more about ace365 app's privacy policy Privacy Policy Visit the page.
9 Account Suspension & Closure
Ace365 app reserves the right to suspend or permanently close an account for any of the following reasons:
- Registering with false information or failing identity verification.
- Creating multiple accounts or abusing the bonus system.
- Fraud, hacking, or any attempt to harm other users.
- Money laundering or suspicious financial activity.
- Any serious breach of ace365 app's Terms & Conditions.
Warning: If an account is closed, any bonus balance will be forfeited. However, you may contact ace365 app support to request a refund of your actual deposited funds, provided no terms have been violated.
10 Dispute Resolution
For any dispute with ace365 app, please contact the ace365 app customer support team first. We believe most issues can be resolved through direct communication.
- Ace365 app will respond to any complaint within 7 business days of submission.
- For complex disputes, an independent investigation can be requested through ace365 app's licensing authority.
- For all disputes, the English version of ace365 app's Terms & Conditions shall be considered the definitive version.
11 Changes to Terms & Effective Date
Ace365 app reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website along with the effective date.
- Continued use of ace365 app after any changes take effect will be considered acceptance of the updated terms.
- For significant changes, ace365 app may also notify users via email or SMS.
- The latest terms and conditions are always available on this page.
Final note: ace365 app is committed to transparency and fairness. Our support team is available around the clock for any questions or concerns. Welcome to ace365 app — play safe, have fun.